Atlanta Airport Marriott - Atlanta, Georgia

Walt V

In einer Zeit der Flatrates wird in diesem Hotel für die Benutzung des Internets für die ersten 15 Minuten 7 Dollar verlangt! Das ist eine Unverschämtheit. Niemand im Hotel konnte den Minutenpreis vom Hotel nach Deutschland mitteilen, da die gesamte Telefonanlage an Sprint vermietet wurde. Sprint verlangte für die ersten drei Minuten mit Visa nach Deutschland 44 Dollar!!! Kein Wunder, dass Sprint eigentlich pleite ist. Das Hotel sollte den Anbieter wechseln. Birdy

brigitte62Duisburg

Wir nutzten das Hotel für einen Stop-Over in Atlanta und fanden es prima!||||Der Shuttle Service zum Flughafen ist praktisch, die Zimmer waren gut und der Pool( Innen-Außenpool) ist es ebenfalls.||||Der Fitnessraum ist erstklassig und anschließend konnten wir einen Starbucks in der großzügigen Lobby genießen.||||Wer richtig frühstücken möchte, hat dazu im Restaurant Gelegenheit .

Steven Schäfer

Ja ! Gutes Standart Hotel ! Alles normal ! Zimmer Ok, Restaurant ect alles gut ! Aber eben guter Standart ! Kein Wow effekt. Aber man kann es zweifellos buchen.

Joel Shaw

Verh nice hotel!

Tom Stofer

Stayed here the night of 12/30/24. The hotel is clean, comfortable, and quiet. This is the third time I have stayed here over the past two years. The reception staff is always friendly and accommodating. The hotel is close to the airport, yet jet noise is minimal. A number of amenities are offered to include shuttle service. As hotels go, and I stay at a bunch, it is one of the better ones. I would definitely recommend it. But I had to give it three stars for a very important reason. In the parking lot near the hotel entrance is a number of handicap parking spaces. The crosshatch areas next to the spaces are called "access aisles." They are important because they provide extra space for people with disabilities to get in and out of their vehicles, deploy wheel chair ramps, and use mobility devices like walkers. Instead, the hotel is using the access aisles to valet park non-handicap vehicles. It is illegal to park in access aisles, and the hotel should end this practice immediately.

Jared Hinkle

From the moment I arrived at the Atlanta Airport Marriott, I was thoroughly impressed. The lobby was spotless and welcoming, setting the tone for an exceptional stay. The associate at the front desk was incredibly helpful and made me feel right at home.

My room was impeccably clean and comfortable, exceeding my expectations. The highlight of my stay, however, was the dining experience at the on-site restaurant. The sushi was absolutely amazing—some of the best I’ve ever had. Naja provided outstanding service and made the experience truly memorable with her attention to detail and warm hospitality.

This hotel gets everything right, from cleanliness and comfort to top-notch service. I highly recommend it and will definitely return for another stay!

""

Positive: Cleanliness, professional & friendly staff, Valet employees were warm & easy to speak with about parking h other matters. Negative: The bathroom was emaculate and well designed. The Shower did not have any Grab Bars which seemed odd but I was very careful to not slip. Please consider installing this equipment to prevent guests from falling in the shower.

Phuong Bui

I was only here for a 1 night business trip. Everything was going great - the check in process was smooth. Valet was awesome. Loved that food and drinks are easily accessible in the hotel. Portions were huge as well. They had a great gym and awesome pools. The rooms were fine besides our toilet kept clogging, but the nice engineers came to fix it.

What really went downhill for me was the next day when I asked for late checkout and the receptionist made a remark that a ‘thank you’ would’ve been appreciated when literally the last message was that I appreciated them and that they were great. I will include the chat for reference but that was just so snappy. Whoever was working that morning chat was not happy. (Highly recommend their app though, if you haven’t used it yet - you can do anything on there!)

A more customer-focused response might have said something like, “We’re so glad you’re pleased with our service! No need to reply, but we look forward to helping you again soon!”

Customer service is generally about making guests feel valued, and even simple messages are an opportunity to reinforce that feeling. They could have easily conveyed the same logistical message about reopening the chat without making it sound as if my appreciation was a bother. I wish I could give it more stars but customer service is big for me.